Quality Improvement Plan for CASOL Hand Sanitizer

Annual Audit Results Analysis

Basically a brief introduction of what this report is about. It is the improvement plan developed based on the annual audit report (last assignment). The purpose of this report is to provide guideline and quality improvement baseline for the project team. 150-200 words. For CASOL Hand Sanitizer, we have a quality improvement strategy that allows us to develop better approaches to activities so that we can optimize customer care, increase customer satisfaction, and achieve even significantly better performance. The Quality Improvement Plan (QIP) establishes goals for increasing consumer protection, efficiency, access and attract customer across Canada. A number of metrics and progress targets are included in the strategy.

Annual Audit Results Analysis
Areas Passed Audit

provides an opportunity to remind the audience about the project, the conclusions drawn thus far and the parts of the business that "passed" the audit. Team is found to be working on reducing non-conformities, improvement on end-of-line testing, build quality improvement – Manufacturing team prioritize customer requirements

The sanitizer is maintaining the required ethanol percentage as per WHO standards The sanitizer is found to be killing 99.9% which is the acceptable standard to be met The fragrances added to the sanitizers are also tested side effects which is no such side effects Production team maintains defective product logging, physical labelling and signs in all required areas

In this section, we need to select the focus area that we want to improve. Those are the two nonconformities we identified from the audit report. We need to clearly indicate why we choose to improve this area, mention the business value it will bring if we improve this area, and the improvement target. I’m giving the example for the process capability improvement target.

The two nonconformities we identified during the audit. Our focus area.

-Supply chain is not following 80/20 rule. Customer satisfaction related project need prioritization.

-X-Ray line Content Filling Machine not performing well. Content filling process not capable. For the Content filling process improvement target:

Assuming, the specification for that process is 75g+/3g. With current data collected. The process capability is , Cpk target for next audit is,

So the improvement target for this process is to increase Cpk to at least 1.

Following the Pareto principle or 80/20 rule it is clear that the focus on customer satisfaction needs to be prioritized (Abyad, 2018). Customer complaints and customer satisfaction related issues are given relatively less efforts. Feedback systems and customer data extraction processes are required to be implemented through regular (weekly or monthly) market surveys or interviews and so on. The Cpk value evaluated from the detailed analysis of the audit report is indicating that the x-ray line machine is not performing upto the mark as per process capability. The Cpk value is 0.67 that is much lower than 1.33 (the acceptance limit) and is required to be improved at least more than 1.0 (Masterenko & Metel, 2017). The defect % is 2% which is much closer to the acceptance limit value of 2.5%. The machine is needed to be checked for issues and must be recalibrated.

References

Abyad, A. (2018) The Pareto Principle: Applying the 80/20 Rule to Your Business. Middle East Journal of.

Masterenko, D. A., & Metel, A. S. (2017). Estimation of process capability indices from the results of limit gauge inspection of dimensional parameters in machining industry. Mechanics & Industry, 18(7), 702.